Last updated: September 14, 2025
Meli ("we", "our", or "us") is committed to protecting your privacy. This policy describes how we collect, use, and protect your information when you use our AI assistant application.
Meli is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete that information.
We collect information you provide directly to us, such as when you create an account, send messages to Meli, or contact us for support. This includes your account information and the content of your conversations with Meli, including any images or voice messages you share.
We use the information we collect to:
• Provide, maintain, and improve our services
• Personalize your experience
• Send you notifications and reminders
• Respond to your requests and support needs
• Communicate with you about your account
• Comply with legal obligations
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your conversations with Meli are encrypted and stored securely.
Meli's core feature is maintaining continuous context about your goals and progress. We retain your conversation history for as long as your account is active to provide this personalized, continuous support. You can request deletion of your data at any time by contacting support@meli.im or deleting your account.
We use secure third-party services for authentication and real-time messaging. We do not sell your personal information. We do not share your personal information with third parties for marketing purposes.
You have the right to access, update, or delete your personal information. You can do this through the app settings or by contacting us at support@meli.im. We aim to respond to data requests within 30 days.
If you are accessing Meli from the European Union or other regions with data protection laws, you have additional rights under laws like GDPR, including the right to data portability and the right to object to certain processing.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
If you have any questions about this Privacy Policy, please contact us at support@meli.im
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