Support
Get help with Meli, your AI on autopilot
Frequently Asked Questions
Who is Meli?
Meli is your AI on autopilot working 24/7. She watches everything that matters to you: investments, travel prices, news, weather, and anything else you care about. She acts on your goals by tracking progress, sending insights when something important happens, and checking in at the right moments. She learns what actually works for your specific life and adapts to your patterns. All those tasks you've been putting off, habits that never stick, projects that feel overwhelming? Meli monitors them continuously, breaks them down, and helps you move forward. The AI that actually helps you get things done.
What can Meli help with?
Watching what matters to you: investments, travel prices, industry news, weather, product availability, and anything else you care about. She monitors continuously and alerts you when something important happens.
Acting on your goals by breaking down projects, tracking daily progress, and checking in to keep momentum. Not just planning but actually getting things done.
Learning your patterns to build habits that stick. She figures out what works for your specific life and adapts her support accordingly. Everything builds on what came before.
How is Meli different from ChatGPT, Claude, or other AI assistants?
ChatGPT and Claude reset after each conversation. Meli works between conversations, monitoring your investments, tracking flight prices, checking news that matters to you. She remembers everything permanently and follows up on her own. Other AIs wait for you to ask. Meli is already watching, researching, and preparing what you need. It's the difference between a Q&A tool and an AI actually working for you.
How do I talk to Meli?
Type messages, hold the mic for voice, or share pictures. Meli understands images too (screenshots, photos, whatever you need help with). Say whatever's on your mind.
Does Meli remember our conversations?
Everything. It's one continuous conversation that builds over time. Meli tracks your progress, notices patterns, and follows up on things you mentioned days or weeks ago.
How does Meli monitor things?
When you ask Meli to watch something for you, she checks it periodically between conversations: stock prices, flight deals, news about topics you care about, weather for your trips, product availability. Only what you explicitly ask her to monitor.
Meli only accesses public information and services you authorize. She checks things the same way you would, just automatically. Think of it like having an assistant who checks your flight price every day so you don't have to.
You're always in control. See what she's monitoring, adjust frequency, or stop monitoring anything instantly. Nothing happens without your explicit request.
What external services can Meli connect to?
Meli can connect to a growing number of services with your permission. She can send messages through Slack, search across the web for real-time information, find flights and compare prices, discover local businesses and events, research academic papers, track product prices, and much more. When you ask her to do something that needs external access, she'll send you a secure link to grant permission. You only connect what you want, when you want. Each connection uses secure OAuth, the same technology used by major apps. You can disconnect services anytime by asking Meli.
Is my data private?
Your conversations and memories are kept private to your account. Monitoring only accesses data sources you explicitly authorize. You control what Meli monitors and which external services she connects to. You can revoke permissions you've granted at any time by asking Meli. You can also request your data be deleted. For full details, see our Privacy Policy.
What if I want to start fresh?
You can reset in Settings > Chat > Reset chat history. This wipes everything clean. Meli forgets all context, goals, and history. Like meeting for the first time.
What's Pro about?
More messages, faster responses, and early access to new features. Check Settings > Subscription for current details (features and limits may change as we evolve).
How do I manage my subscription?
Settings > Subscription, or through your device's subscription settings (App Store for iOS, Play Store for Android).
Can I use Meli offline?
Not yet. Meli needs internet to think and remember.
What AI model does Meli use?
Meli isn't just a single AI model. It's a full system designed from the ground up for personal productivity, combining multiple intelligence layers that remember, track, and proactively help. Not your typical chatbot.
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